Return Policy

At Salt & Stone, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to make your shopping experience stress-free.

1. Eligibility for Returns
We accept returns for products purchased directly from our website within 30 days of receipt. To be eligible for a return, the following conditions must be met:

• The product must be in its original, unused condition, with all seals and packaging intact.
• The product must not be damaged or tampered with.
• Returns are not accepted for used or opened products due to hygiene and safety reasons.

2. How to Initiate a Return
To start a return, please follow these steps:

• Contact us via email at info@saltadnstone.com or call +1 (727) 849-3795 to request a return authorization.
• Provide your order number, the product(s) you wish to return, and the reason for the return.
• Once your return is approved, we will send you return instructions and a return address.

3. Return Shipping Costs
Unless the product is defective or was sent in error, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service to return the item, as we cannot guarantee receipt of your returned item.

4. Refund Process
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
• Please note that it may take several business days for the refund to appear on your account, depending on your bank or payment provider.

5. Exchanges
At this time, we do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.

6. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at info@saltadnstone.com or call +1 (727) 849-3795. We will gladly provide a replacement or issue a full refund at no additional cost to you.

7. Non-Returnable Items
Certain products are not eligible for return, including:

• Gift cards
• Clearance or sale items

8. Contact Us
If you have any questions or need assistance with a return, please don’t hesitate to contact us:
📧 info@saltadnstone.com
📞 +1 (727) 849-3795